Privacy Statement

We are committed to your privacy.

Personal Information Collected

Undercare, Inc. is committed to protecting the privacy of our customer’s personal information.  Providing personal information is not a prerequisite for accessing the www.undercare.com website, however it is necessary when placing an order online, registering to receive information, or providing feedback.  In these cases, you’ll find that some of the information you are asked to provide is mandatory—without which you will not be able to complete to process—and some is voluntary. We do this for the effective running of our business.  We use the information to communicate with you, to deliver products that you order, to fulfill your requests and respond to inquiries, to provide information about our products and site and for verification purposes.  We know that keeping your personal information private is very important and we do this responsibly and in accordance with the law. Personal information may include your name, address, e-mail address, telephone number, order information (for example, the purchase date, amount, and type), demographic information, sizing information, credit card information, debit card information, gift card payment information, recipient’s name and e-mail address, messages or reminders you create and unique identifier information such as customer number or password.  This statement applies with respect to the information that Undercare collects from the Undercare, Inc. website located at www.undercare.com

 

Updates to the Privacy Notice

Amendments to this statement will be posted at this URL and will be effective when posted.  By using our website, you consent to the collection of and use of this information in the manner described.  Your continued use of this site following the posting of any amendment, modification or change shall constitute your acceptance thereof.

 

Navigational Information

Undercare collects non-personally identifiable information about you in a number of ways, including tracking your activities through your IP address, computer settings, or most-recently visited URL.   Each time you visit our site, website navigational information may be automatically collected.  Navigational information is non-personally identifiable information.  The navigational information tells us about your visit and other users’ visits to our site, including aggregate information on what web pages were most visited, the time a user last visited our site, and the technical efficiencies of our site and services such as the time is takes to connect to our site.  We use this information to better understand your experience with our site, to enhance its content and services, and to deliver improved features, services and products for your convenience. 

 

Use of Cookies

When you view our site, Undercare might store some information on your computer.  This information will be in the form of a “cookie.”  Cookies are small pieces of information stored on your hard drive, not on our site.  Cookies do not spy on you or otherwise invade your privacy.  They cannot invade your hard drive and steal information.  To help you navigate our website as easily as possible, we use cookies to deliver content specific to your interests and to prevent you from reeentering all your registration data at each connection.  You may decline the use of cookies if your browser permits, however, doing so may limit the functionality of our site and its services. 

 

Security

The Undercare site has industry standard security measures in place to protect the loss, misuse, and alteration of the information supplied by customers.  We designed the site to accept orders only from web browsers that permit communication through Secure Socket Layer (SL) technology.  We receive and store information on our secure databases, which are only accessible as needed by authorized Undercare staff with a valid business need.   We have established administrative, technical, and physical safeguards as well as other controls such as authentication mechanisms, firewalls, antivirus software, and encryption technologies for transferring consumer data with our site.

 

Can I Access and Update My Personal Information?

Undercare allows its users the option to change or modify information previously provided.  This may be done through the following methods: (1) e-mail the information to customerservice@undercare.com,  (2) visit the Customer Service section of the site and follow the appropriate instructions, (3) call us toll free at 1-917-746-2330 (Monday-Friday 9-6 EST).  Some of your personal information may also be accessed and updated by visiting the site and logging onto your user profile. 

 

Can I Unsubscribe?

If you provide us with your e-mail address or other contact information and no longer wish to receive communication from Undercare or you want us to stop collecting your personal information, you can unsubscribe your e-mail address or other contact information by following the link at the bottom of our e-mail communications.  Or, if your prefer, you can send a request to remove your e-mail address and other contact information through the following methods:  1) e-mail the information to customerservice@undercare.com,  (2) visit the Customer Service section of the site and follow the appropriate instructions, (3) call us toll free at 1-917-746-2330 (Monday-Friday 9-6 EST). 

 

Do We Share Information with Third Parties?

We use reputable third parties to help us provide services to you such as fulfilling orders, processing payments, monitoring site activity, conducting surveys, maintaining our loyalty programs, administering e-mails, and online and catalog marketing campaigns.  We may also share aggregate purchase behavior with third parties that monitor consumer purchasing trends and product interest.  Third parties also provide aggregate, comparative information on the performance of our site to us.

Please note that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform to comply with the law or to protect the users of our site or the public. 

 

Links to Third Party Sites

To the extent that this site contains links to outside services and resources, the availability and content of which Undercare does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.  This Privacy Notices does not apply to any outside services or resources.

 

Children’s Information Policy

The Undercare website is intended for individuals age 13 or over.  Consistent with the Children’s Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13.  If we become aware that a subscriber is under the age of 13 and has registered, we will remove his or her personally identifiable registration information from our files.  We value all of our customers, however parents must place orders for their children.

 

Questions or concerns?

If you have questions or concerns about Undercare’s Privacy Notice, you need further information, or you feel that our site is not following its stated policy, you are welcome to contact us through the following methods:  1) e-mail the information to customerservice@undercare.com,  (2) visit the Customer Service section of the site and follow the appropriate instructions, (3) call us toll free at 1-917-746-2330  (Monday-Friday 9-6 EST).