FAQs

  • What makes UNDERCARE® different from other underwear?  Our aerodynamically-styled products are easy to put on and easy to take off. You don't need to pull UNDERCARE® underwear over your feet and legs. Instead, to get dressed, simply open up the underwear (unfold the underwear--the Velcro tabs should not be attached), find the two ends of the elastic waistband, and attach the two ends together at center waist. Pull the middle panel through your legs and attach the panel using the Velcro® tabs on the right and left sides. Once on, UNDERCARE® looks feels, and functions like traditional underwear. You don't need to undo it once assembled:  you may pull it up and down in one piece.  It's helpful for caregivers too. While we are not an incontinence product, it is simple to "add a pad." To get undressed, undo the steps above.                                 
  • How many pairs do I need?  If you wear briefs, we recommend the Try Us Out offer.  Choose one pair in white, black, or gray.  You can always order more; they'll be delivered in a few days. The boxers are packaged and sold as singles. If you are not satisfied with your purchase, UNDERCARE® offers a 100% money-back return guarantee.  Once you try us out and see how easy putting on and taking off your underwear can be, come back for the economical three-pack.                       
  • Are they reusable?  Yes.  Wear. Wash. Repeat. The cost savings of our reusable products is significant.  Furthermore, our products are manufactured in an ethical factory that promotes environmental and social sustainability.  We want you to know that we care about that.
  • How many times can they be washed?  The industry standard is to refresh your underwear every six months to one year.  Our underwear will last longer than that!  The life-cycle of our Velcro tabs is over 500 uses.  We expect our underwear to easily last for over 250 washes.  We recommend closing the Velcro tabs before washing.
  • Is UNDERCARE an incontinence product?  No, UNDERCARE is designed to address the challenges of dressing with mobility limitation.  However, incontinence pads for men and women may be easily inserted. It's easy to "add a pad." Because our garments open up to lie flat, attaching an adhesive pad is very easy to do, easier than inserting one into traditional underwear.
  • How do I know what size to buy?  UNDERCARE's sizing chart is on the website.  A link to it appears when you click on an individual product. We stand by our fit.  If you have questions, call our Customer Service Team at 888.321.5910. Extended sizing line is coming soon. Watch for it! 
  • Do I need to unfasten them every time I use the bathroom?  No.  Once on, you may use them like traditional underwear and pull them up and down in one piece.
  • I use a catheter.  Can I still use UNDERCARE Yes. Please call or write to us.  We can easily make a catheter opening for you at no additional charge.
  • I'm in a wheelchair.  Can I still use UNDERCARE?  Yes.  We designed our products with the comfort of those who sit in mind.  UNDERCARE can be put on whether you are standing, sitting, or lying down.
  • How long does Velcro® last?  Our specialty soft and flexible Velcro® is an amazing product.  Manufacturer's specs estimate 500 washes.  (That's a lot of washes!)  If the Velcro gets tiny pieces of debris, try this hack:  Run the teeth of a Scotch tape dispenser through the Velcro.  Pretty cool, right?